1. Terms of Use / Terms of Service
1. Acceptance and definitions. By using the Khtoom platform, creating an account, sending a document for signature, or using the APIs or related services, you agree to these Terms. "Service" means all functions for preparing, sending, approving, and electronically signing documents, documenting the signing journey, storing its records, and exporting evidence. "Customer" means the natural or legal person that created the account; "Authorized User" means anyone the Customer grants access to the Customer's environment; "Signer" means anyone asked to take action on an electronic document through the platform.
2. Eligibility and age. You must be at least 18 years old and have the legal capacity to contract. If you use the Service on behalf of an entity, you represent that you are authorized to bind it.
3. Description and limits of the Service. Khtoom provides a technology platform for managing remote electronic transactions, documents, and signatures, including — depending on the plan and enabled features — delivery channels, an audit trail, verification options, and integration features. Khtoom does not provide legal advice and does not warrant that all types of signatures or documents will be valid or sufficient in every country or before every authority; this depends on the applicable law, the nature of the document, the chosen verification method, and the Customer's instructions.
4. License. Khtoom grants the Customer a limited, non-exclusive, non-transferable, non-resalable license to use the Service during the subscription term and for its authorized internal or commercial purposes only, within the limits set out in the plan or purchase order.
5. Customer obligations. The Customer represents and undertakes that it: (a) holds all rights and authorizations to upload and send documents and process data; (b) is responsible for the legality of the content and the lawful identity of the Signers, and for ensuring the document type accepts electronic signature in the relevant jurisdiction; (c) selects the appropriate signature and verification level; (d) keeps login credentials confidential, manages user permissions, and notifies Khtoom immediately of any unauthorized use; (e) uses the Service only for lawful and authorized purposes.
6. Content and intellectual property. Ownership of the Customer's documents, data, and content remains with the Customer or its original owners. The Customer grants Khtoom a limited, non-exclusive license to process, host, transmit, store, and technically display such content to the extent necessary to provide the Service, generate evidence records, and comply with legal and security obligations. The platform, software, designs, interfaces, documentation, features, improvements, and aggregated or anonymized data, and the related intellectual property rights, remain the exclusive property of Khtoom or its licensors.
7. Electronic signature and evidence. Khtoom may create an audit trail, session identifiers, timestamps, technical data, and other event logs related to the transaction, and attach them to the evidence package or certificate of completion. These records are part of the Service and may be relied upon to demonstrate operation of the Service, the sequence of actions, and the integrity of the document after signing.
8. Fees and billing. Fees are paid according to the plan or purchase order. Unless otherwise agreed, fees are non-refundable for elapsed periods. Khtoom may change prices, usage limits, or features at the start of a new subscription cycle with reasonable notice.
9. Security and privacy. Khtoom undertakes to apply reasonable technical, administrative, and organizational security measures appropriate to the platform's nature and risks. Data processing is subject to the Privacy Policy and, where applicable, any written data-processing terms agreed with the Customer.
10. Suspension and termination. Khtoom may suspend access immediately where necessary to prevent fraud, abuse, a security breach, a material violation, or to comply with a regulatory request. Either party may terminate the agreement if the other party commits a material breach and fails to cure it within thirty (30) days of written notice, unless the breach is incurable or the law/security requires faster intervention.
11. Post-termination. Upon termination, usage licenses cease, and the Customer may within thirty (30) days download its content and records by standard means, unless the plan provides a longer period. Thereafter Khtoom may delete the content or make it unavailable, unless retention is required by law or for a pending dispute.
12. Disclaimer of warranties. Except as expressly provided by law or under availability/support commitments agreed in writing, the Service is provided "as is" and "as available." Khtoom does not warrant achievement of any particular legal outcome, nor the suitability of the Service for every regulatory or evidentiary situation.
13. Limitation of liability. To the maximum extent permitted by law, neither party is liable for indirect, consequential, or special damages, or loss of profits, reputation, or data. Except for fraud, gross negligence, willful misconduct, breach of confidentiality/privacy that may not lawfully be excluded, or death/personal injury, Khtoom's maximum aggregate liability is the total fees paid during the twelve months preceding the claim.
14. Indemnification. The Customer indemnifies Khtoom against claims arising from the Customer's content, its unlawful use of the Service, its infringement of third-party rights, or its violation of law or these Terms. In turn, Khtoom indemnifies the Customer against direct claims alleging that the platform — as provided by Khtoom, without the Customer's modifications or integrations — infringes a third party's intellectual property rights, with Khtoom's right to repair, replace, terminate, and refund the unused portion of fees as the primary remedy.
15. Governing law and disputes. These Terms are governed by the applicable laws in the country where Khtoom provides its services. Disputes are handled before the competent courts in the relevant jurisdiction, unless a written agreement with the Customer provides another lawful dispute-resolution mechanism. Either party retains the right to seek urgent protective orders to protect intellectual property or confidentiality.
16. Amendments. Khtoom may update these Terms; material changes take effect at the start of a subsequent renewal cycle or after reasonable notice, while changes imposed for legal or security reasons take effect immediately.
17. General provisions. (a) Assignment: the Customer may not assign the agreement without Khtoom's written consent; Khtoom may assign in connection with a merger or asset sale. (b) Force majeure: neither party is liable for delay or failure due to events beyond its reasonable control. (c) Severability: invalidity of any clause does not invalidate the rest. (d) Entire agreement: these Terms and any written order or annex agreed with the Customer constitute the entire agreement and supersede prior ones. (e) No waiver: failure to exercise a right is not a waiver of it. (f) Notices: sent to support@khtoom.com and via account details. (g) Order of precedence: in case of conflict, the written order or annex agreed with the Customer prevails, followed by these Terms and then any referenced policies.